Send an e-mail
Our customer service team will be happy to assist you. Please e-mail us at [email protected]
Choose the desired quantity and the shade/size if applicable, then click on "Add to Cart". You will be invited to create an account, or, if you are an existing Lancôme customer, you may log in using your NRIC. Simply follow the screens through until you receive confirmation that the transaction has been accepted.
Product Out of stock:
Among the Lancôme products you can purchase online, a product may temporarily be unavailable. In this event, you may contact us to check on the next availability date.
Once your order has been confirmed, you will be sent an order summary by e-mail. This contains the following information:
If you do not receive this confirmation e-mail, (and you've checked your spam), it may be that your order has not been acknowledged.
To check your order status, please contact us: by e-mail [email protected]
This could be for 2 reasons:
For further information, email us here. Our customer service will revert to you as soon as possible.
When your order and payment is validated, Lancôme sends an initial e-mail to confirm your order.
Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a tracking number. By clicking on the link to the website in this e-mail, and entering the parcel number, you will be able to track your parcel.
Lancôme will not store any credit card information in our servers. At Lancôme, we use systems set in place by banks that have the security protocols set in place to handle safe credit card transactions.
Please check with your bank or financial institution to rule out errors on their behalf. If problems continue to persist, please contact our customer service.
To protect your security and privacy, your bank can't provide Lancôme with information about why your payment was declined. Because of this, you will need to contact your bank directly to solve these payment issues.
All successful transactions will receive a confirmation email that contains an order status. If you have not received confirmation via email, please check the page of My Order to confirm on the status. Alternatively, please contact us to confirm the placement of your order.
The number of identical products is limited to 6 for the same order.
Lancôme is obliged to apply these limits for delivery and payment security reasons.
We currently accept all major credit cards which include: Visa, MasterCard, debit cards with the Visa/MasterCard logo and internet banking of major banks in Malaysia.
Unfortunately, we do not accept personal checks, cash on delivery and money orders.
Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.
Your order, or part of your order, may have been cancelled by our system for a number of reasons:
You will receive an email notification if your order is cancelled. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact [email protected]
To ensure the eligibility of the return, please wrap the product in its original packaging, complete with the accessories (if any) and purchase invoices.
Please email our Customer Service to process the return. Thereafter, to send your parcel to the following address:
A-10-06, Level 10, Office Tower, Tropicana Avenue, 47410 Petaling Jaya, Selangor.
Upon receipt of the package, please allow 1-2 business days for return processing, and 3 to 5 Business Days for refunds/exchange processes. The credit will be issued to the original payment method and you will be notified by e-mail. Please note that engraved/personalized items cannot be returned and are not eligible for refund.
If you have additional questions or concerns, please email us at [email protected] Our customer service representative will be happy to assist you.
If you are a registered Lancôme member, you may consult your Order History by clicking here.
Promotion code is a set of code to redeem various special promotions from Lancôme.com.my including free shipping, discounts, or special gifts.
You can subscribe to our newsletter to receive news on special privileges via e-mail.
*please note that you may apply 1 promotion code per transaction only.
If you have a Lancôme promotion code, you can let us know at check-out before confirming your order in the input field "Promo Code".
Once the code is entered, the offer will be directly applied to your shopping cart.
If you forget your password, go to the "Sign in" and click on "Forgotten password?"
A link to change your password will be sent to your e-mail.
To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, etc.
The creation of this account will also allow you to benefit fully from services offered by Lancôme: parcel tracking, creating a list of your own personal favorite products, viewing past orders, etc. To receive any news from Lancôme, you must tick the box when registering saying that you wish to be contacted by email with future Lancôme product news and offers.
All your account information at Lancôme will only be used as part of your relationship with Lancôme. This information can be changed by you at any time by managing your account online. It can also be completely removed from our database upon request.
The personal information gathered when you create a secure account with Lancôme can be changed by you at any time by managing your account online. Simply log into your account and change the necessary details.
Lancôme products can be bought online or found in departmental stores & Sephora across the country. Visit the Store Locator to consult a full list of retailers in your area.
You can visit the "Products" section, or contact Lancôme customer services at [email protected] with your questions.
To receive the Lancôme newsletter, fill in your email address at the bottom left subscription box of lancome.com.my.
By becoming a fan of our Facebook page, you can also keep up with the latest news and enjoy special offers.
We know that your Lancôme products are special to you and have been favourites for a long time. As Lancôme is constantly looking to offer you innovative products, changes must sometimes be made to these cherished products so that they can be replaced with better, more effective formulas.
This means that on occasion, products you love may no longer be available in physical stores. As a general rule, these products will also no longer available for online purchase.
We are sorry, we do not offer samples without placing an order. You may wish to set up an account with us. The benefits of creating an account are:
To become a member, click here, then select Create an Account or log in using the one of the listed social networks.
Additionally, if you are interested in trying our Lancôme cosmetics and skincare products, please visit one of our counters. A Lancôme Beauty Advisor will be happy to help you choose products for your skin type, and introduce you to cosmetics to help you achieve the look you like. Each counter has testers so that you have the opportunity to try each product before you make a purchase.
To locate the nearest Lancôme counter, please visit our Store Locator section by clicking here
Certain items considered Hazardous Materials include aerosols and alcohol-based products and are required to be shipped by Ground-only transport, due to air transport restrictions and regulations. Thus we regret to inform that these items are not made available to be shipped to East Malaysia.
Most parcels arrive on time. Occasionally though, the tracking may show as "delivered" when you have not received your parcel.
If the tracking for your parcel shows as delivered but you haven't received it, you should:
If you received FREE travel size gifts or samples with your purchase, you do not need to include it with your return shipment in order to be refunded in the original form of payment. Those are yours to keep and enjoy!