Choose the desired quantity and the shade/size if applicable, then click on "Add to Cart". You will be invited to create an account, or, if you are an existing Lancôme customer, you may log in using your NRIC. Simply follow the screens through until you receive confirmation that the transaction has been accepted.
Product Out of stock:
Among the Lancôme products you can purchase online, a product may temporarily be unavailable. In this event, you may contact us to check on the next availability date.
Once your order has been confirmed, you will be sent an order summary by e-mail. This contains the following information:
List of items ordered
Total amount of the order
If you do not receive this confirmation e-mail, (and you've checked your spam), it may be that your order has not been acknowledged. To check your order status, please contact us: by e-mail [email protected].
When your order and payment is validated, Lancôme sends an initial e-mail to confirm your order.
Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a tracking number. By clicking on the link to the website in this e-mail, and entering the parcel number, you will be able to track your parcel.
Lancôme will not store any credit card information in our servers. At Lancôme, we use systems set in place by banks that have the security protocols set in place to handle safe credit card transactions.
To protect your security and privacy, your bank can't provide Lancôme with information about why your payment was declined. Because of this, you will need to contact your bank directly to solve these payment issues.
All successful transactions will receive a confirmation email that contains an order status. If you have not received confirmation via email, please check the page of My Order to confirm on the status. Alternatively, please contact us to confirm the placement of your order.
Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.
Your order, or part of your order, may have been cancelled by our system for a number of reasons:
Item(s) not available.
Order exceeded maximum purchase limit.
Cannot ship to address provided, freight forwarders, or address outside of the Malaysia.
Difficulty in processing payment information - entered in a billing address or zip code that is not associated with credit card.
You have not responded to emails sent regarding the following: declined credit card; incorrect billing information; verification of billing/shipping address for priority ship order.
You will receive an email notification if your order is cancelled. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact [email protected]
Upon receipt of the package, please allow 1-2 business days for return processing, and 3 to 5 Business Days for refunds/exchange processes. The credit will be issued to the original payment method and you will be notified by e-mail. Please note that engraved/personalized items cannot be returned and are not eligible for refund.
If you have additional questions or concerns, please email us at [email protected]. Our customer service representative will be happy to assist you.
To enable us to process your order, we need some information about you: shipping addresses, billing address, e-mail address, etc.
The creation of this account will also allow you to benefit fully from services offered by Lancôme: parcel tracking, creating a list of your own personal favorite products, viewing past orders, etc. To receive any news from Lancôme, you must tick the box when registering saying that you wish to be contacted by email with future Lancôme product news and offers.
All your account information at Lancôme will only be used as part of your relationship with Lancôme. This information can be changed by you at any time by managing your account online. It can also be completely removed from our database upon request.
The personal information gathered when you create a secure account with Lancôme can be changed by you at any time by managing your account online. Simply log into your account and change the necessary details.
We know that your Lancôme products are special to you and have been favourites for a long time. As Lancôme is constantly looking to offer you innovative products, changes must sometimes be made to these cherished products so that they can be replaced with better, more effective formulas.
This means that on occasion, products you love may no longer be available in physical stores. As a general rule, these products will also no longer available for online purchase.
We are sorry, we do not offer samples without placing an order. You may wish to set up an account with us. The benefits of creating an account are:
Samples on every order.
When signed up for emails you receive news on new products and offers.
Order History information.
Save products to your Wishlist.
To become a member, click here, then select Create an Account or log in using the one of the listed social networks. Additionally, if you are interested in trying our Lancôme cosmetics and skincare products, please visit one of our counters. A Lancôme Beauty Advisor will be happy to help you choose products for your skin type, and introduce you to cosmetics to help you achieve the look you like. Each counter has testers so that you have the opportunity to try each product before you make a purchase.
To locate the nearest Lancôme counter, please visit our Store Locator section by clicking here.
Certain items considered Hazardous Materials include aerosols and alcohol-based products and are required to be shipped by Ground-only transport, due to air transport restrictions and regulations. Thus we regret to inform that these items are not made available to be shipped to East Malaysia.
Most parcels arrive on time. Occasionally though, the tracking may show as "delivered" when you have not received your parcel. If the tracking for your parcel shows as delivered but you haven't received it, you should:
Check if someone else at your address has accepted it.
Check if an attempted delivery notice has been left in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
Use the delivery confirmation and tracking number sent by email to contact the carrier.
You can also contact our Customer Service to obtain confirmation of shipping.
If you received FREE travel size gifts or samples with your purchase, you do not need to include it with your return shipment in order to be refunded in the original form of payment. Those are yours to keep and enjoy!