Collection of complimentary sample will be at the brand’s boutiques and counters unless stated otherwise.
The availability of shipment of complimentary samples to customers are on a promotional period basis and only if such shipment service is offered for such promotion. The promotional period is dependent on Lancome. Lancome reserves the rights to amend the promotional period accordingly.
If shipment service is offered, Lancome shall not be responsible for any losses or damages suffered due to the failed delivery of the complimentary samples howsoever including the one caused by inaccurate information provided by the customer OR recipient not present/uncontactable during delivery. In the event of failed delivery, the complimentary sample will be returned to Lancome. There will be no re-delivery. Customers are advised to reach out to our brand’s boutiques and counters to check on the sample availability.
Complimentary sample is subject to availability (while stocks last). Proof of order does not guarantee entitlement.
Lancôme reserves the right to change/amend the terms & condition herein without prior notice.