Terms of Use

  1. INTRODUCTION

    Welcome to Lancôme Malaysia website. We respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Please read these terms and conditions ("Terms") before using the Website which is operated by L'Oréal Malaysia Sdn. Bhd. whose business address is at No. 8, 13A & 15, Uptown 2, No. 2, Jalan SS21/37, Damansara Uptown, 47400 Petaling Jaya, Selangor Darul Ehsan ("L'Oréal"). By using the Website, you signify your acceptance of the Terms in consideration of which L'Oréal provides you with access. From time to time L'Oréal may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms as changed. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time L'Oréal may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

  2. INFORMATION COLLECTION

    We do not collect personally identifiable information about you, except when you provide it to us direct or through a third party. For example, if you decide to complete a user registration form, complete an online survey or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), birthday, gender, and product and/or cosmetic concerns, and the brands and products you use. To protect your personal information, users registering at this Site must also enter a user name and password.

    Prior to your submission of your personally identifiable information to this Lancôme MY Site, you will be asked whether you consent to the processing and transfer of your personal information in accordance with this Privacy Policy. If you do not wish to receive such information, see below as described in Section 10.

    When you visit this Lancôme MY Site or view one of our emails, we may use pixel tags (also called "clear gifs"), tracking links, and/or similar technology to note some of the pages you visit on our Lancôme MY Site and to personalise your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links, and similar technology in combination with your personally identifiable information.

    We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. Unless in exceptional cases covered by this policy statement, we will not sell or transfer personally identifiable information about you to a third party.

    We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

    We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

    If you do not wish for us to provide your personally identifiable information to third parties for their use in marketing their products or services to you, please do not provide us with any such information.

    We may retain any information with which you provided us to perform functions consistent with our Privacy Policy on our behalf until you request that such information be removed.

  3. COOKIE AND LOG FILES

    We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience and your use of our Lancôme Malaysia Site. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Lancôme Malaysia Site, but you may be limited in the use of some of the features.

    We are continuously working to make your experience on our Lancôme Malaysia Site better.

    Some of our other business partners and service providers may also use cookies on this site. We have no access to, or control over, these cookies and do not accept any responsibility for such third party cookies.

    In addition, we may also use IP addresses to analyze trends, administer the Lancôme Malaysia Site, track traffic patterns, and gather demographic information (with no personally identifiable information) for aggregate use.

  4. GROUP COMPANIES

    We may share your personally identifiable information with our affiliates and other divisions in our company which distribute and market Lancôme products (the "Group Companies"). Group Companies may be located in or outside Malaysia. They may use this information to send you product literature, beauty tips, and promotional materials. We hold our Group Companies responsible to comply at the very least with the same procedures we follow, including our own privacy policy. If you do not wish for us to share your personally identifiable information with our Group Companies, please do not provide us with any such information.

  5. THIRD PARTIES

    We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, webhosting companies, credit card processing companies, fulfillment companies (e.g., companies which fill product orders or coordinate mailings), data analysis firms, and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. The said third parties can be located outside the Malaysia area. They are required to follow the same procedures that we ourselves follow when it comes to personally identifiable information.

  6. LINKS

    This Lancôme Malaysia Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Lancôme Malaysia Site. We encourage you to read the privacy policies of other websites you link to from our Lancôme malaysia Site or otherwise visit.

  7. SECURITY

    We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within Malaysia. If you have any questions about security at the Lancôme Malaysia Site, you can email us at [email protected].

  8. BUSINESS TRANSFERS

    As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Lancôme Malaysia Site you agree that your data may be transferred to such parties in these circumstances. Before any transfer of your personal information takes place, we will make a public announcement on this website and notify you personally through your email.

  9. NOTIFICATION OF CHANGES

    We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time, we suggest that you periodically consult this Privacy Policy. Your continued access and use of this website constitutes your endorsement of the policies thus revised. Please know that when we do exercise our right to your personally identifiable information, we will apply our effective Privacy Policy as our basis. If it turns out that some applicable law is being violated, the Privacy Policy in effect at the time of your submission of your private information shall prevail.

  10. UPDATING YOUR INFORMATION

    You are responsible for keeping your information on file with us up to date. If you are a registered user, you can also review, change, or correct your personal information at any time by clicking here. If you are not a registered user who has provided us your personally identifiable information, please send an email to [email protected] to change or correct your personal information.

  11. CHOICE / OPT-OUT

    You may opt out of receiving future Opt-In communications when you register at this Site or otherwise provide your contact information to us. You may change your preferences at any time by clicking here or clicking the "unsubscribe" link at the bottom of each Opt-In Communication e-mail you receive, or (if you are not a registered user) by emailing to [email protected], change or correct your personal information.

  12. COMMENTS

OPEN CLOSE

NEWSLETTER

Sign up to receive updates, new launches and offers

REGISTER