Payments & Ordering

ORDER

Orders placed and received on business days (Monday to Thursday, excluding public holidays) are processed on the same week in the order in which they are received. Orders placed and received from Thursday to Sunday will be processed the next business day (Monday excluding public holidays).

Lancôme Malaysia will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in "My Account" or your email junk folder. Alternatively, you may also contact our Customer Service team at [email protected].

Online promotions are only applicable for online purchases. Promotions and gifts may vary from in-store promotions.

You may only purchase our products from and enter into transactions on our Website if you are 18 years old and above.

REPORT ORDER PROBLEM

If you find that the items you have ordered are damaged upon delivery, please report to [email protected] within 2 days from the date you receive the product with supporting evidence and order number. Alternatively, you may also call our hotline at 1300222232. Any reimbursement is subject to our discretion.

If in the event that any product is missing from your order, please report to our Customer Service team at [email protected] within 2 days from the date you receive the product and we will attend to your report. Alternatively, you may also call our hotline at 1300222232.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

OUT OF STOCK ITEMS

We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we may need to source from other stock locations. We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.

If you have any questions on items that are not available online, please contact our Customer Service team at [email protected].

PRICING

CANCELLATION OF ORDER

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